Support

For product help, account or cloud-data deletion requests, billing/refund questions, and subscription issues, contact:

jairnevesn1@gmail.com

Email opens your mail application. This page does not submit a request or collect information through a form.

What to include

Describe the problem and your browser/device. For an account or billing issue, use the email associated with your account so the operator can arrange appropriate verification. Do not send passwords, sign-in codes, card details, or unnecessary focus/session/note content.

Subscriptions and data

For subscription changes, use the Customer Portal from Norts when available, or contact Support if you cannot access it. Signing out or clearing local storage does not cancel a subscription or delete cloud data.

Account/cloud-data deletion requests require review and identity verification. No deletion request is submitted by viewing this page.

Data and recovery

Local history is stored in this browser. Clearing site data, losing a device, or using another browser can make local-only sessions unavailable. Signing in does not recover local-only history.

Pro sync applies to eligible completed sessions associated with your account. It is not a complete device backup and does not guarantee recovery of unsynced data. CSV export provides a separate record; Norts does not currently import CSV files to restore history.

If history appears missing, avoid clearing site data and contact Support before taking recovery steps. Recovery cannot be guaranteed.